Frequently Asked Questions

We work factory-direct with a small group of audited mills and buy in container volume. That lets us offer first-quality porcelain and ceramic tile at up to 70% off typical retail, without a trading layer in between. Your quote names the mill, the SKU and the lot.

Prices on the site are indicative US dollars per square foot, based on a full-pallet quantity and ex-warehouse terms. Your written quote reflects the actual quantity, mix of SKUs, destination port, freight, duties and Incoterms — so you see the real landed cost before committing.

No. Prices shown are a guide only and are not an offer to sell. Only a written quotation issued by our sales team is binding. Tile is a commodity: freight, currency and lot availability all move, and we would rather quote you an honest number than advertise one we cannot hold.

Our standard minimum is one pallet per SKU for stocked Essentials lines. Mix-load pallets are welcome, and 20GP / 40HQ container programs give the best per-square-foot cost. Outlet lots are sold by the remaining lot size, which is shown on each product.

Yes — that is the core of our program. Tell us the SKUs and approximate square footage for each and we will build a loading plan that fills the container efficiently, including packing lists and pallet counts.

Yes, for the Essentials Collection and for repeat container programs. Private-label cartons, barcodes and pallet marking can be quoted. Ask for it in the quote form and include your artwork requirements.

Absolutely — we encourage it. Request samples through the quote form and list the SKUs you want to see. We will confirm availability and dispatch details with you before shipping anything.

Sample tiles themselves are free for qualified trade buyers. We ask you to cover courier freight, or we can include the samples with an existing shipment. We will always confirm the cost with you first — there is never a charge without your approval.

Sample packs are normally prepared within 48 hours. Delivery time depends on your country and the courier you choose; we will give you a tracking number as soon as the parcel leaves.

There is no online checkout. Send us your requirements through the quote form, email or WhatsApp. We reply with a written quotation; once you approve it we issue an order confirmation and proforma invoice, then prepare the shipment. A real person handles every step.

Standard terms are T/T with deposit and balance before dispatch. L/C at sight and Net-30 are available for established trade accounts after a credit review. All terms are stated clearly in your quotation — nothing is arranged through the website.

Typically 7–14 days, depending on whether the goods are stocked Essentials or a time-sensitive Outlet lot. The exact validity date is printed on your quote. Outlet lots are subject to prior sale.

No, and deliberately so. Container and pallet orders need confirmed specifications, freight and payment terms. Online checkout would hide those costs. Everything is quoted and confirmed person-to-person instead — use the quote form to start.

Stocked SKUs dispatch from our US warehouse, normally within 48 hours of order confirmation. Factory-direct container programs ship from the mill. Your quote states the origin, the Incoterm and the estimated transit time.

We regularly ship across North America, Europe, Australia and the Middle East, and can quote most destinations with a container port. Tell us your port of destination in the quote form and we will confirm routing and duties.

EXW, FOB, CIF and DDP can all be quoted. We will show the difference in landed cost so you can choose. If you have a freight forwarder, send us their contact details and we will coordinate directly.

Tile is packed in graded cartons on heat-treated, fumigated wooden pallets with corner protection and shrink wrap. Each pallet is labelled by SKU, lot and shade. A container loading plan and packing list are supplied with every shipment.

Photograph the pallets on arrival, keep the packing list, and send us the details within the claim window stated in your quotation. We review and resolve shortages or transit damage directly with you — there is no ticket system to navigate.

We answer enquiries within one business day, and usually much faster during US Eastern business hours. Every request goes to the sales team, not a shared inbox bot.

The quote form is best for pricing because it collects everything we need in one go. For a quick question, use the WhatsApp button in the corner of the site or email us — both are listed on the contact page.

Trade visits can be arranged by appointment. Use the contact page and tell us which product lines you would like to see and your preferred dates; we will confirm the location and availability.

Yes. Wholesalers, tile stores, distributors and contractors are our core customers. For project work, include the specification, take-off quantities and required delivery schedule in your quote form so we can check lot continuity and shade consistency.